AI Solutions For:

Associations, Chambers, Charities, Clubs, Franchisors, Peak Bodies, Business Members, Partners Sponsors.

DPACC.AI Product & Service Summary

Most people think AI "answers calls". The real power is what happens next: it captures every enquiry, follows up instantly, qualifies properly, and books appointments — at scale. AVA can make 100+ calls per hour.

AVA is the AI that knows your business. DPACC.AI is the team that makes it work for you — with tailored setup, ongoing support, and commercial benefits for organisations and their members.

Product features:

Service features:

For Organisations:

Boost Retention| Generate Sustainable Revenue| Operate Hands-Off| Revenue Calculator| Member Discount 15%

For Business:

📦 PRODUCT FEATURES

✨ UNIQUE VOICE AI FEATURES

What makes AVA different — capabilities most voice AI don't offer.

Agent Roles ⚡ GAME CHANGER

Receptionist

Front-desk style: answers calls, handles general enquiries, books appointments in real time, and routes callers correctly.

AVA Can Sell

Sales-focused: follows approved script, qualifies leads, handles common objections with approved wording, and moves callers to quote, booking, or handover. Consistent every time — no "bad day" calls.

Sales Coach

Training-focused role-play. Practice conversations, handle objections, and build confidence without risking real leads. Real-time booking and transfers are removed — purely for training.

Role-Play Training (without risking real leads)

Practice calls on demand. Run role-play scenarios to train sales and service staff — like a practice customer on demand. Rehearse scripts, handle objections, build confidence.

Support

Handles support enquiries, answers FAQs from approved knowledge, gathers issue details, and directs callers correctly — reducing burden on staff.

Support capabilities

Answers support calls 24/7
Collects issue details before handover
Uses Knowledge Packs for accurate answers
Transfers urgent or complex issues correctly
Can notify staff and trigger CRM follow-up workflows

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AVA (Advanced Voice Automation) ⚡ GAME CHANGER

Talk through your website. Call by phone. Same intelligence. Same knowledge.

AVA's web widget lets visitors speak directly with your AI assistant — no forms, no waiting. It draws on your Knowledge Pack to answer accurately using your real business information.

Whether someone calls your phone number or clicks the widget on your site, they're talking to the same AVA — trained on your business, not guessing.

⚡ Game Changer — because it's not just a chat bot. It's your actual AI employee, available everywhere.

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Co-Pilot Agent Training ⚡ GAME CHANGER

Optimise and refine your AI agents

Co-pilot assisted training allows you to fine-tune responses, test scenarios, and improve agent performance iteratively — without starting from scratch.

Fine-tune responses based on real conversations
Test scenarios before going live
Iterative improvement without rebuilding
Optimise for accuracy and performance

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CRM & Platform Integrations

🔗 Native Integration: GoHighLevel (GHL)

The only natively integrated CRM is GoHighLevel. Thinkrr is designed as an "integration layer" that sits directly inside the GHL ecosystem, allowing for:

Logging call data, transcripts, and recordings directly into GHL contact records
Triggering GHL workflows (e.g., "AVA - Call - Inbound (Smart Actions)") based on call outcomes
Voice-enabled booking and scheduling that interacts with GHL's systems
Running outbound campaigns from within your GHL environment

🌉 Integrating with Other Systems (via n8n & Webhooks)

Thinkrr supports webhooks, allowing real-time call data (outcomes, transcripts, summaries, contact info) to be sent to any external system that can receive an HTTP request. This enables integration with hundreds of other platforms using automation tools like n8n.

Other CRMs:

HubSpot, Salesforce, Pipedrive, Zoho CRM

Communication & Ops:

Slack, Microsoft Teams, Zendesk, Freshdesk, Monday, Asana

Data & Databases:

Google Sheets, Airtable, SQL Databases, Custom APIs

Marketing & Calendars:

Email marketing platforms, Calendar systems

Important distinction: Integrations set up via n8n are custom-built automations, not native Thinkrr connections. They rely on Thinkrr's webhook functionality and n8n's ability to translate that data for the target platform.

📌 Key Takeaway:
• Native & documented: Thinkrr integrates deeply with GoHighLevel (GHL) — the primary, seamless option
• For other CRMs (HubSpot, Salesforce, etc.): Possible but requires an automation tool like n8n to bridge Thinkrr's webhooks with the CRM's API — a custom integration path, not one-click native

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Enterprise-ready

HIPAA compliant · Government compliant

Built for organisations that need security, privacy, and regulatory compliance. View government compliance framework →

AI Assurance for Government: Transparent, accountable, contestable, and safe AI deployment. Supports client obligations under applicable privacy, security, and procurement requirements.

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Knowledge Pack — The brain behind every interaction ⚡ GAME CHANGER

Knowledge Pack = AVA's business brain

Without it, generic AI GUESSES. With it, AVA answers from your real business information.

✕ Generic AI guesses

It fills gaps with generic wording. That means weaker answers, less confidence, and more risk.

✓ AVA knows your business

It can use your real services, pricing, policies, FAQs, website content, and approved business facts.

Most AI guesses. AVA knows your business.

We teach AVA everything about your business — your services, pricing, policies, FAQs, and approved content. It never guesses. It answers from what you tell it.

That's the difference between a generic voice bot and a business-aware AI.

File uploads — documents, PDFs, spreadsheets

URL scanning — your website content

Website scraping — create or retrain agents directly from your website URL

FAQs, pricing, policies — your real business facts

Reusable knowledge — use across agents and scenarios

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Languages & Voices (this is bigger than people realise) ⚡ GAME CHANGER

16 languages · 100+ voices · bilingual switching

This isn't just "translated text". AVA speaks and responds in the selected language using a voice profile designed for that language/accent. Real-time English/Spanish switching in the same conversation — a game changer for diverse markets.

Supported languages include:

English/Spanish (Bilingual) — switch in the same conversation
English
Spanish (Mexico)
Spanish (Spain)
French
Portuguese (Brazil)
Portuguese (Portugal)
German
Russian
Chinese
Hindi
Dutch
Italian
Korean
Japanese
Swedish
Norwegian
Polish
Turkish
Vietnamese

100+ unique voice options — male, female, numerous accents. Choose what fits your brand.

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Reporting & Analytics ⚡ GAME CHANGER

📊 Weekly Reports & Call Analytics

AVA provides detailed call logs and reporting to help you track performance, monitor usage, and make data-driven decisions.

Enhanced Call History

Customizable call logs with detailed metrics:

Call Duration — see exactly how long each call lasted

Call Cost — precise cost associated with each call

Customizable columns — show/hide metrics as needed

Call status and outcomes

System Notifications

Meetings booked alerts

Low minutes warnings

Important system alerts

What's Tracked Per Call

Call summaries

Sentiment analysis (caller mood)

Call transcripts (in spoken language)

Contact details captured

Call duration and cost

Outcome and next steps

📌 For Organisations & Businesses: Reporting tools are designed specifically to monitor usage across accounts, track billing and call efficiency, and evaluate performance metrics.

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Scenarios ⚡ GAME CHANGER

Pre-built templates ready to deploy — tailored to how different industries actually operate.

Trades & Services

Missed call recovery
Job booking
Customer follow-up
Appointment reminders

View demo →

Clinics & Health

Appointment booking
Rescheduling
No-show reduction
Patient intake

View demo →

Real Estate

Buyer/seller qualification
Viewing scheduling
Market update delivery

View demo →

Recruitment

Candidate sourcing
Interview scheduling
Role-play training

View demo →

Associations & Chambers

Member outreach
Event confirmation
Renewal follow-up
Survey calls

View demo →

Retail & E-commerce

Order status
Pickup coordination
Abandoned cart follow-up

View demo →

Hospitality

Reservation management
Event enquiries
Cancellation handling

View demo →

Professional Services

Client intake
Consultation booking
Follow-up nurturing

View demo →

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Call Sentiment Analysis ⚡ GAME CHANGER

Know what's working, what's not

Calls are logged with summaries, sentiment, and status. Identify unhappy callers, QA issues, coaching opportunities, and follow-up priorities.

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📋 STANDARD FEATURES

Core capabilities every voice AI should have — AVA does them reliably

Agents & Calling

Calls - Inbound 24/7 (answering is the easy part)

AVA answers calls, handles enquiries, collects details, qualifies callers, books appointments, and routes to the right person — even after hours.

Calls - Outbound (At scale 100+ per hour) (done properly)

100+ calls per hour for structured campaigns — reminders, reactivation, member outreach, surveys. Not spam. Respectful, targeted calling.

Follow-up (where most businesses leak revenue)

AVA follows up leads, missed calls, quotes, and reminders consistently. It does the chasing you meant to do — every day.

Qualification happens automatically (so you get usable info)

It asks the right questions every time and records the answers, so you get usable info — not vague messages.

Transfers to humans (when a human needs to step in)

When a real person is needed, AVA transfers the call with context already captured.

Important reality check

AI can handle conversations at scale, but exact volume depends on your campaign, call length, lead quality, and configuration. The key point: AI removes the human bottleneck and keeps follow-up running 24/7.

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✨ SERVICE FEATURES

💼 SERVICE FEATURES

What DPACC.AI provides — the service layer that turns software into a solution

Assessment (Free) ⚡ GAME CHANGER

7-step strategic fit assessment before rollout

No blind packages. We assess first, understand your needs, then recommend. If it's not a genuine fit, we'll say so. You still walk away clearer about what's right.

For Organisations: Start the free assessment →
For Businesses: Register your interest →

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Calculators ⚡ GAME CHANGER

Run the numbers and see the real impact

Four calculators to help you measure the commercial case:

Lost Revenue & ROI Calculator — see what missed calls really cost View →
ROI By Country — compare AI vs human costs View →
Inbound Sales & Cost Per Sale View →
Outbound Sales & Cost Per Sale View →

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Commissions 15% - Business Members ⚡ GAME CHANGER

Exclusive pricing for organisation members

Businesses booking via their chosen organisation save 15% on AVA. Members get the benefit; organisations get the value-add. Activate the 15% member discount →

📌 For Members: You can benefit in two ways:

15% discount via your organisation — activate here
Offset commissions by referring other businesses — earn 15% for life (business calculator)

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Commissions 15% - Organisation ⚡ GAME CHANGER

Recurring revenue for associations, chambers, peak bodies

Your organisation earns 15% recurring commission on every referred member who signs up. Turn AI into a new non-dues revenue stream. View Organisation Calculator →

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Dedicated Account Manager

A named person keeps your rollout practical and accountable

Not a chatbot — a real human who knows your organisation, helps with strategy, and ensures you get value from AVA.

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DFY (Done For You) Setup ⚡ GAME CHANGER

Managed implementation and setup

We don't just hand you the keys and walk away. Our team handles the configuration, Knowledge Pack setup, and integration work so you're live and working without the headache.

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Minutes Included (250)

Auto-allocated monthly minutes included in your plan

No surprise billing. Your monthly plan includes 250 minutes of call time, automatically allocated. Need more? Flexible top-ups available.

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📊 ORGANISATION & BUSINESS BENEFITS

Detailed benefits for organisations and their business members

Organisations

Boost Retention & Attraction

Tangible Member Benefit: AVA becomes a powerful retention tool
Promotable Advantage: Exclusive AI tools not available elsewhere
Member Value: Your members save time and money

Member Value: Exclusive access reinforces membership worth

Generate Sustainable Non-Dues Revenue ⚡ GAME CHANGER

Earn 15% Commission: For life of subscriber on member spending
Zero Upfront Investment: No cost to your organisation
Private Dashboard: Track earnings in real-time
Monthly Payouts: Paid after the 15th of each month

Flexible Option: Pass full 15% savings to members instead
Strengthen Loyalty: Extra benefit at no cost to you

Revenue Stream: Sustainable non-dues income with zero overhead

Member Discount 15%

Pass savings to your members: Offer your members 15% off AVA
Tangible, valuable benefit: Strengthen membership value without cost to you
Easy activation: Members activate directly via your unique link
Flexible choice: You choose: discount, commission, or both

Member Value: Give members a real saving while strengthening loyalty

Operate Hands-Off ⚡ GAME CHANGER

We Manage Everything: No staff time required
Full Implementation Support: Email templates provided
No Technical Setup: Zero content creation on your end

Efficiency: All benefits, none of the work

Revenue Calculator Available

See exact projections: 100 → 5,000 members • 5% → 40% participation

5-year cumulative revenue: 393,563 (local currency)

Calculate Your Revenue Potential

Businesses

Activate Your 15% Member Discount

Save 15% on AVA: Exclusive discount for organisation members
Simple activation: Click through to activate via your organisation's link
Instant savings: Discount applied to your subscription

Savings: Get 15% off — activate now

Activate Your 15% Discount →

Easy Referral Process

Unique Referral Link: Share with your network
Email Templates: Pre-written for easy outreach
We Handle Sales: Full onboarding support
Recurring Earnings: Commission for life of subscriber

Simplicity: Just share — we do the rest

Offset Your AI Costs ⚡ GAME CHANGER

Earn 15% Commission: For life on every successful referral
Cover Your Subscription: $250/month AI Sales Assistant
Personal Dashboard: Track all referral earnings
Monthly Payouts: Paid after the 15th of each month

Example: 5 referrals/year → $3,371 Year 1 commission
Net Profit: $371 after $3,000 annual subscription
1.12x Multiple: Earn more than your cost

Income Opportunity: Referral earnings that grow with your network

Referral Calculator

Project your earnings: 20 → 1,000 members • 5% → 40% conversion

5-year cumulative commission: 39,356 (local currency)

Save Time & Money

Reduce Operational Costs: AI-powered efficiency
Confident Decisions: AI simplifies complex choices
Competitive Edge: Tools unavailable to non-members

Efficiency: Do more with less

Support Your Organisation

Your Signup Helps: Contributes to association revenue
Strengthens Membership: Shared benefits build networks
Zero Overhead: DPACC manages everything

Community: Your participation funds your organisation

Calculate Your Referral Earnings

BACK

* Capability examples shown in plain English. Exact performance depends on your call length, configuration, and campaign setup.

What AI Can Actually Do

What AVA by DPACC.AI can do (Most People Don’t Realise This)

Most people think AI “answers calls”. The real power is what happens next: it captures every enquiry, follows up instantly, qualifies properly, and books appointments — at scale.

Voice AI Agent

AI isn’t a receptionist. It’s a call-and-follow-up engine.

Humans are limited by time. AI isn’t. That means you can run consistent first-stage conversations and follow-up without missed leads, without admin, and without “we’ll call you back later”.

More conversations

More follow-up

More booked appointments

Less admin

Less missed opportunity

The “Wow” Capabilities (what most people miss)

It removes the human bottleneck

With the right setup, AI can handle hundreds of short calls per hour — for example 500+ quick outreach or follow-up calls in an hour — because it can run many conversations at once. (Actual numbers depend on call length and configuration.)

Instant response (even after hours)

Enquiries don’t wait. AI answers in seconds, 24/7, so leads don’t go cold overnight or on weekends.

Real-time bookings during the call

It can check calendar availability and book appointments while the customer is still on the phone — not “we’ll email you later”.

Call transfers (when a human needs to step in)

If it’s urgent or outside the script, AVA can transfer the call to your staff (or the right department), and still pass through what the caller asked for.

Automatic notifications and call summaries

Your team can be notified about important calls or enquiries (for example via email) so nothing gets missed.

Qualification happens automatically

It asks the right questions every time and records the answers, so you get usable info — not vague messages. (You can run structured “qualification questions” so only the right people get booked.)

Sentiment + outcomes get logged

Calls can be logged with summaries, sentiment, and call status, so you can review what happened and trigger follow-up automations based on the outcome.

Languages & Accents (this is bigger than people realise)

AVA can speak multiple languages — and you can choose the voice/accent

This isn’t just “translated text”. The agent speaks and responds in the selected language using a voice profile designed for that language/accent. You can preview voices before going live.

Supported languages include:

English/Spanish (Bilingual) — understands and responds in both English and Spanish in the same conversation
English
Spanish (Mexico)
Spanish (Spain)
French
Portuguese (Brazil)
Portuguese (Portugal)
German
Russian
Chinese
Hindi
Dutch
Italian
Korean
Japanese
Swedish
Norwegian
Polish
Turkish
Vietnamese

There are 100+ unique voice options available across 17 languages, so you can choose a voice that fits your market.

Transcripts & summaries: call transcripts are returned in the call’s spoken language (with English as a default view), and summaries are provided in English — handy when your team only reads English.

Inbound Calls (answering is the easy part)

Inbound: it answers… but it also moves the lead forward.

Greets the caller professionally
Understands what they’re calling about
Collects the key details (name, location, what they need, urgency)
Handles common questions
Either books, creates a task, or routes to the right person

Follow-Up (where most businesses leak revenue)

AI plugs the leaks by following up consistently.

New enquiries get contacted quickly (while interest is high)
Missed calls get called back automatically
Quotes get followed up without awkwardness
No-shows get rescheduled
Old leads can be re-activated politely

In plain English: it does the chasing you meant to do — every day — without you needing to remember.

Outbound (done properly)

Outbound isn’t “spam calls”. It’s structured, respectful outreach.

Outbound works best when it’s targeted, scenario-driven, and focused on a clear outcome.

Confirm attendance / reminders
Follow up quotes
Check in on existing customers
Re-activate past customers
Membership drives (associations, clubs, chambers)
Survey and feedback calls

AVA Can Sell (not just answer calls)

Sales conversations — consistent, calm, and on-script

AVA can handle sales conversations like a good salesperson — except it’s consistent. It sticks to the approved script every time, asks the right questions, handles common objections with approved wording, and moves the caller to the next step (book, quote, deposit, or handover).

Sticks to the script (no “bad day” calls)
Qualifies properly before pushing an offer
Handles common objections with approved wording
Moves the call to an outcome (book / quote / next step)
Escalates to a human when needed (with the context captured)

Role-Play Training (Sales & Customer Service)

Practice calls on demand (without risking real leads)

AVA can run role-play scenarios to train sales and customer service staff — like a practice customer on demand. Your team can rehearse scripts, handle objections, and practise difficult calls until they’re confident.

Sales role-plays (enquiry → qualify → close)
Customer service role-plays (angry customer, complaints, refunds)
New staff onboarding (practice until confident)
Consistent scenarios (same test, every time)

Admin Gets Done Automatically

The hidden win: it removes the admin burden

Every call can be logged with summary and outcome
Sentiment and status can be recorded for review
Follow-up tasks can be created automatically
Your pipeline can update without manual data entry

Consistency (no “bad day” calls)

Every caller gets the same standard

Same greeting
Same key questions
Same approved wording
Same escalation rules
Same calm handling of objections

Important reality check (so this stays believable)

AI can handle conversations at scale, but the exact volume depends on your campaign, call length, lead quality, and how the calling is configured. The key point is this: AI removes the human bottleneck and keeps follow-up running 24/7.

* Capability examples shown in plain English. Exact performance depends on your call length, configuration, and campaign setup.

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