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Inbound - Sales & Cost Per Sale

Currency

Live FX: exchangerate.host → Frankfurter fallback | Cached ~12h

Call Cost (USD per minute • converted to AUD)

Exchange Rate (1 USD → AUD)

Inbound Calls Handled Per Hour

Hours Per Day over 5 working days

Bookings / Qualified Appointments (%)¹

Sales Close Rate (%)²

Value per Sale (AUD)

0

0

0

0

¹ Bookings / Qualified Appointments (%): Inbound intent is warmer. Typical booking rates range 25–60% depending on channel quality (phone, webform, chat), speed-to-lead, and routing rules.
² Sales Close Rate (%): Inbound opportunities commonly close in the 30–60% band when qualification is solid and follow-up is prompt.
Call Cost (USD per minute): Represents voice/AI handling time per inbound contact (includes IVR/AI agent + bridge/forwarding). Edit to match your stack; FX updates live where available.
Time basis: Week assumes 5 working days. Month assumes 4.33 weeks (≈ 21.65 working days) for comparability.
Average Handle Time (AHT): Default is 3 minutes per contact. For simple FAQ/booking flows AHT can be 1–2.5m; for qualification or multi-slot bookings it may run longer. Adjust minutes per contact by changing the MINUTES_PER_CALL constant if desired.
Reality check: Actuals vary with lead quality, agent/AI configuration (triage, qualification depth), SLAs, and sales follow-up discipline.

⚖️ Disclaimer: Figures are illustrative based on typical inbound benchmarks. Your results will vary by industry, offer, and operations.

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